COVID-19 shipping update
We keep working as usual in spite of the COVID-19 and your purchase is 100% guaranteed. Our lead times listed below remain the same, but delivery times can be delayed few days. Thanks for your understanding during this time!
International shipping
📍 LOCATIONS: we ship worldwide
📍 CUSTOMS FEES: free
📍 LEAD TIME: orders ship within 2-3 business days of purchase
📍 DELIVERY TIME: depends on the shipping method that you choose. To the US and Europe we can ship with UPS Saver or Regular International Shipping (Ukrposhta), to the rest of the world - UPS only.
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UPS: 3-5 business days
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Regular International Shipping: orders may take 2-3 weeks to arrive. We cannot expedited international shipping or speed up the transit time/customs clearance process. We do not guarantee actual delivery dates.
📍 SHIPPING RATES:
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UPS: 24.50 USD
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Regular International Shipping: 6.90 USD
Exchanges & replacements
We hope you absolutely love every single keepsake we send you. But sometimes life happens and plans change, we get it.
✅ EXCHANGES: We accept returns and exchanges on items that are not personalized, not custom made, and not on clearance within 30 days of your receipt of the package. Items must be in new condition and original packaging. Buyer is responsible for return shipping costs plus any shipping costs required to send an item for exchange.
❌ We do NOT accept returns or exchanges on personalized, custom made, or clearance items.
🔁 REPLACEMENTS: If we made a personalization error on your order that was our fault, we'll happily replace the personalized item for you. We do not replace items that were incorrectly engraved due to buyer error.
